Terms of Service

ClusterFast is provided by TOV "KRYSTAL IF" (Ukrainian legal name: TOVARYSTVO Z OBMEZHENOIU VIDPOVIDALNISTIU "KRYSTAL IF"), company code 33450951, registered address: Ukraine, 01054, Kyiv, Yaroslaviv Val Street, building 17A, office 100A.

For legal or privacy requests, contact privacy@clusterfast.app or the support channel made available in the product.

ClusterFast is a SaaS platform for market research, audience intelligence, ICP validation, segmentation, personas, campaign planning, research question generation, and related AI-assisted workflows.

AI-generated outputs are drafts and recommendations. You are responsible for reviewing, validating, and approving any output before using it in business, marketing, legal, financial, or advertising decisions.

You must provide accurate account information and keep access credentials secure. You are responsible for activity performed through your account.

You may register or log in with email/password or Google authentication where enabled. Administrator accounts may require additional two-factor authentication.

You retain ownership of briefs, project data, uploaded materials, manual performance notes, generated outputs, and other content you provide or create in ClusterFast.

You grant ClusterFast the limited right to process customer data as needed to provide, secure, maintain, improve, and bill for the service, including by sending relevant prompts and context to configured AI providers.

Do not submit sensitive personal data, special category data, secrets, credentials, payment card data, or data you are not authorized to process.

ClusterFast may use third-party AI and infrastructure providers, including OpenAI-compatible services, hosting providers, Google authentication, and Meta integrations if you connect them.

See /subprocessors for the current subprocessor register.

If you connect a third-party service, you confirm that you have the right to connect that account and allow ClusterFast to process the required tokens, identifiers, and account metadata for the requested integration.

AI features consume CF Tokens. Package and top-up requests may be handled manually until automated payment processing is enabled.

Displayed package terms, token amounts, and prices may change prospectively. Manual activation happens after administrative review and confirmation.

Tokens are a product usage unit and are not money, electronic money, securities, or a stored-value payment instrument.

ClusterFast may transform customer inputs and outcomes into pseudonymized tags, signals, and aggregated patterns to improve recommendations across similar use cases.

The Learning Core is designed to avoid storing raw personal data in shared patterns. Service-level learning through anonymized tag aggregation is part of the product. Source records linked to a user or project remain subject to the Privacy Policy and retention controls while aggregated anonymous patterns may be retained when they are no longer reasonably re-identifiable.

You may not use ClusterFast to violate law, infringe rights, generate deceptive or harmful content, attempt unauthorized access, overload the service, bypass billing controls, or reverse engineer protected parts of the platform.

We may suspend access if usage creates legal, security, abuse, or payment risk.

The service may change as the product evolves. We may add, remove, or modify features, providers, packages, limits, and integrations.

We aim to keep the service available, but do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, ClusterFast is provided on an "as is" and "as available" basis. We are not liable for indirect, incidental, special, consequential, or lost-profit damages.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You may stop using the service at any time. We may suspend or terminate accounts for material breach, unlawful use, security risk, or non-payment.

After termination, data may be retained or deleted according to the Privacy Policy, legal requirements, backups, and technical retention schedules.

Where applicable law, including the GDPR, gives you the right to erasure, you may request deletion of personal data and customer-linked workspace data processed by ClusterFast.

Self-service account deletion. Logged-in users can delete their account from Account settings → Privacy & data rights → Delete my account. This starts immediate account erasure: all workspace projects and their briefs, generated outputs, and related metadata are deleted; project-linked integrations such as Meta are removed with the project; user-linked learning source records, market signals, prompt-learning usage, and related learning metadata for your projects are deleted; tool feedback and learning consent records are deleted; authentication credentials, Google sign-in linkage, administrator 2FA secrets, and active sessions are cleared; and your account identifier is anonymized. Your CF Token wallet balance is zeroed.

Project-only deletion. You may delete an individual project from the workspace. Project deletion removes that project, its briefs and generated outputs, connected Meta integrations for that project, and user-linked learning source records tied to that project.

What may be retained. We may retain minimized billing, payment, token ledger, OpenAI usage, subscription, purchase-request, and privacy audit records with anonymized references where needed for legal obligations, accounting, fraud prevention, dispute handling, and security. Irreversibly anonymized Learning Core tag aggregates that are no longer reasonably linkable to you, your account, or your business may also remain, as described in these Terms and the Privacy Policy.

Backups and logs. Deleted data may persist for a limited period in encrypted backups, server logs, and security audit trails before routine rotation removes it.

When you cannot use self-service. If you cannot access your account, contact privacy@clusterfast.app from the email address associated with your account. We may need to verify your identity before processing the request. Where GDPR applies, we respond within one month of a valid request unless an extension is permitted by law.

Administrator accounts. Administrator accounts cannot be self-deleted through the product workflow. Contact privacy@clusterfast.app for assistance.

Other privacy rights. For access, correction, restriction, portability, objection, and related rights, see the Privacy Policy at /privacy.

We may update these Terms. Continued use of ClusterFast after an update means acceptance of the updated Terms, where permitted by law. Material changes may require renewed acceptance.